Clarkb K

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Verified Reviewer

Sharing experience

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Purchase our 2023 Coachmen Galleria MSRP 220K plus and was happy at time of purchase. However, everything went downhill very quick.

Got home after purchase and had a propane gas leak (what?). Cabinet drawers/doors didn't close or stayed closed; Solar Panel wired backwards kept getting errors; Drain valve for both grey and black tanks were stuck and had to be replaced; macerator didn't work; a couple of the blinds/shades were broken; reading lights didn't work and on and on... Got everything fix by RV dealer and thought we were good to go, NOT. Got 2 recalls for NHTSA/Forest-River for Galleria recalls; 1) power steering can short causing lost of power steering and awning can extend while driving...

Called Forest-River Customer Service (574) 829-**** and got extremely bad customer service. This guy had a serious attitude . So, Forest-River is building high dollar Coachmen *** RVs and the recall customer service guy has a serious attitude.

BUY ANOTHER BRAND. Never again for me!!!

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User's recommendation: Shop around for other vendors; Or take you time and check out in detail before purchase

Anonymous
map-marker Lewiston, Maine

Warranty contact number

Coachmen RV - Warranty contact number
Our coachmen dealership for our class B van sent a claim to Coachmen back in September. Coachmen told them our cracked windshield was a Ram Promaster warranty problem. We were told to work with the Ram dealership in South Paris ME. The rep at that dealership didnt send the claim in until October 10th and did not have the accurate time or glass information to make an accurate claim so it was denied by Ram Promaster.
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User's recommendation: Check your vehicle thoroughly before accepting it.

WILLIAM J Qia

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Verified Reviewer

Broken Dashboard Assembly Issue

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Updated by user Nov 09, 2023

Scott from Coachmen responded immediately and offered some possible solutions to my problem. He even inspected a new one being built to fully understand the problem.The unit is out of warranty so they didn't offer to fix it but I didn't really assume they would.I am satisfied with my Coachmen Sportscoach motorhome and the quick response to my problem.

Original review Nov 09, 2023
We have a very loud thumping sound coming from under the dashboard in our 2020 Sportscoach. We have located the problem as a series of screws holding the plastic "Under Dash" to the firewall have all been sheared off. We have NOT been off roading or had any accidents. The screws are in very inaccessible locations. I can send pictures if you wish. Please review this problem and respond to me via email or phone. Email: William.Jackson@***C-Company.com Cell phone: 434-841-****
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Pros:
  • Fast response to request

Preferred solution: A solution and/or technical help

User's recommendation: Email Coachmen

Wendy H Jog

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Verified Reviewer
| map-marker Minneapolis, Minnesota

Screwed over by Coachmen

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I bought a brand new 2022 coachmen Catalina legacy edition in May 2023. Delivery and setup was not included so that was an extra $600 out of my pocket.

3 days after setup I noticed water leaking under kitchen sink. Turns out a gasket was not installed properly. That cost me another $365. Decided to mouse- proof the camper and found more standing water under cabinet.

Turns out that was a faulty water pump. As Im checking under the camper found the protective underbelly has a huge hole that someone tried to seal up with black expanding sealant that broke off. I had to fix that then found standing water at the bottom sides that is covered with some kind of fabric. I could hear the water splashing inside.

UGH!!! Then the latch on the outdoor kitchen jammed and I was not able to open the door. OMG.. the list goes on and on and on!!!

Had brought the camper back to the dealer to have repairs done. Cost me another $750. I did a walkthrough with the service guy and pointed out everything that needed repair. They put in a new water pump, tightened a screw (one), and fixed the radio and AC.

HOWEVER, it was brought back with a bowed wall in the bunk room, and they had brought the slide in with the bathroom door open so the door is now cracked and the door *** is in shambles. DO NOT BUY FROM COACHMEN!!! Also, I purchased this from Lazydays in Monticello MN. I contacted them about the damage when it was brought back.

They told me the bathroom door was broken when I brought it in.LIARS!!! And they did NOT fix anything under the camper so there is still standing water as well as WET insulation. And as of today, it has been 8 days and nobody has ever called me back.

Why has there not been a class action lawsuit against these people?? And now what is my next step??

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User's recommendation: Do not buy a coachmen and/or buy from Lazydays.

Maleaha Qtv

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Verified Reviewer
| map-marker Bakersfield, California

Complaint service has been horrible where we purchased our RV at the Blue Dog/blue compass RV in Bakersville California. There is a manufacturing flaw on the sliding closet doors made of glass mirror.

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The sliding mirror doors on the closet have been put on poorly Im sure its just an oversight and possibly someone designed it that is not using the doors themselves to see the floor The door that sits the closest to the front also sits the closest to the handle on the nightstand cupboard. When you open the nightstand cupboard, the metal handle hits the glass no way to avoid it.

It is an accident waiting to happen with a glass mirror crashing to the floor and possibly cutting someones foot or leg.

It needs to be addressed and they need to set the sliding door that sits behind the front slider down on the other end The handle would be able to open freely and not hit the closet door. Pretty simple fix in my opinion the fasteners that hold the doors need to be reset

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User's recommendation: Beware of cabinet door in the bedroom handle hitting the glass mirrors on the closets. Accident waiting to happen.

Tayvion Syy

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Verified Reviewer

Sucks can’t get hold of no one

All the phone numbers are disconnected or nobody answers the phone. Thats not a good sign for a major corporation. It builds motorhomes.
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Preferred solution: Someone to talk to 405/803/2750

Resolved
Anthony M Nge

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Verified Reviewer

Resolved: New coachman sports coach warranty claim

Updated by user May 24, 2023

Company fixed the issue and I have been provided with partial refund.

Original review May 23, 2023
hello i purchased a brand new coachman sports coach this January from dillons rv in deptford NJ replacing my 2022 salem hemisphere 353 bed. coach has been great untill last weekend we were travelling down the interstate headed to the mountains for a camping trip.

As we were driving on a highway the fridge fell out of the housing in the cabinetry and crashed into the sink destroying the front of the fridge and ripping the cabinets apart as if fell over. This happened from no sudden stops crashes nothing out of the ordinary. This camper has not one single scratch on it kept indoors has 1000 miles on it since purchased. So we leaned the fridge back into the cabinetry ratchet strapped it back in so it didn't hurt my children sitting across from it and headed home to bring back to dealership.

At the dealer ship the service depart said they have never seen anything like this before i agreed that this was a huge safety concern for me and my young family traveling in this unit. So this is where i start to get upset dillion rv called coachman to have the warranty check into coverage. the woman named linda said it was absolutely no fault of your company and i must have made a hard right hand turn or took the camper off roading then proceed to laugh at me and say she couldn't believe i was trying to get this passed through your company for warranty and i am a aggressive crazy driver from nj. keep in mind i never met this person before nor does she know who i am and she can come to this conclusion from three photographs taken from the dealership.

This woman then proceeded to give me horrible attitude because i asked how she came to her conclusion. she said she has no time for me and i need to speak to scott scheinel i said ok. this was two days ago as my 250k dollar investment tis sitting in shambles in a work yard i have tried calling this man and leaving messages to try and work this out or atleast be able to explain the situation but to no avail. i dont want to have to get legal help, or go online and put bad reviews and videos of how im being treated but if it gets to that point i guess thats what ill have to do.

all i want is to get my brand new camper fixed from something i had no control of and was incorrectly mounted whatever the case may be other and not get humiliate on the phone.
by the way this fridge was about 6 inches from pinning my wife between it and the stainless steel sink! I dont think thats anything to laugh at as this is supposed to be a safe family vehicle.
hope to hear from someone soon.
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Loss:
$1
Pros:
  • Was nice but second thoughts
Cons:
  • Warrenty useless

Preferred solution: my unit fixed

1 comment
Guest

That very same thing happened to me. Dealer repaired it.

But it happened again. I paid carpenter to install it properly.

Coachman is garbage. Wish I read reviews first and or had trailer inspected first.***

Paul T Wbd

No answer

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Called at 10:30pm MT no answer. Not all issues happen during your business hours! We are at Bryce Canyon National Park and we were never given an owners manual.
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User's recommendation: Stay away from any Forest River product

Anonymous
map-marker Omaha, Nebraska

No return of call to dealer for parts poor see

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Has dealer try to order side window broken out by campground mower person. Hole in side of camper with no Window. Need part try to overnight it Company wont even call you back for the part. What a *** customer service
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User's recommendation: Good luck

Anonymous
map-marker Centre, Alabama

Trying to transfer title

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I am trying to transfer a title for a 5th wheel camper but the DMV here in Georgia can't seem to find the correct info for this camper.. YEAR - 2007 VIN# - 1TC3B842X7131**** MODEL # - Same as VIN# MODEL - CHAPARRAL 328PJ (The decal is severely faded but this is what it looks like to me) Any information you can send me in a PDF would be greatly appreciated. Thanks Mack Driggers
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User's recommendation: They were great very helpful and fast to respond

Michelle S Ifx

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Verified Reviewer
| map-marker Vientiane, Vientiane Capital

I was sold a lemon

Bought Viking Trailer at Lazy days Tampa, dot we bought it I noticed a leak at the window , come to find out window was upside down. Weeps were at the top.

Now 3 months later the floor is falling through soft from front to bath room , dropped trailer off to lazy days Saturday, called me on Monday said it was moved by wind and damaged my lemon and another trailer and I was responsible!

NOT! I am notifying the states attorney general, I am also seeking a lawyer and filing a lemon coma against coachman, I got screwed and I am not happy I do not care what this costs me , I am seeking retribution and will stop a nothing to correct the wrong done to me and my wife over this crap, sold a lemon, tried to trade in my hey would only pay for 15 k of my trailer no deal, like a used car salesman, I cant believe this is your business model cause as far as I see it sucks.

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Loss:
$10000

Preferred solution: Full refund

User's recommendation: Do not buy Coachman

Paul T Wbd
map-marker Bryce, Utah

Co2 sensor will not stop

Went to Amandas. VM. Who is Amanda? It is 10:30pm here at Bryce Canyon, 2nd trip, and the Co2 sensor goes off. Very POOR customer support. Why did I buy a 2nd Forest River product?
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Preferred solution: I want 24 hour support since they don’t produce a User Manual.

User's recommendation: Stay away from Forest River!

Robert O Oio

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Verified Reviewer

Warranty issues

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Trim fell off slide out, heat and a/c not working properly, black water tank gage not working properly.
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Pros:
  • Line of campers are nice
Cons:
  • There quality control is horrible

Preferred solution: Someone to come to location of R/V and make repairs.

RVs, Motorhomes and Trailers Expert Talks

RV Camping: Everything You Need to Know About RV Travel

Nov 13, 2020

RVs are popular this year. So, how do you plan an RV trip? What’s it like to live in an RV? Where to go RV camping in the US? We asked Mark Koep, an RV expert and the owner of Campground Views to answer consumers’ top questions about RV trips.

Read full article
Mark Koep
Mark Koep

Mark Koep is an owner of CampgroundViews.com and an RV expert, who knows everything about RV parks and campgrounds in the US.

Carlos G Jzy

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Verified Reviewer

Defaulted tire sensor

My sensor has been defaulted for months being a issue with sensor my camper has been side line for months..because of sensor..need to speak to someone about my problem..
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Loss:
$100
Cons:
  • All customer service

Preferred solution: Full refund

User's recommendation: Do not buy coachman they do not want to help you.

Yaslin Pyz
map-marker Atlanta, Georgia

Trying to locate slideout fuses

One of four slides and awning will not go out. Can not find fuses that control these particular items
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Carla K Ish

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Verified Reviewer
| map-marker Orlando, Florida

I am very upset. I have a Freedom Express 310 deep Slide liberty edition. I had a leak in the bathroom along the back wall. Well they had to take the back wall die, and the wall down by the door.

Coachmen RV - I am very upset. I have a Freedom Express 310 deep Slide liberty edition. I had a...
They had to tear down the wall. Redo the pipes. There was a cut in the pipe from the toilet to the water line. We have a 2020. Bought it new. The wall was full of water. Now I have to replace trim and walls! Replaced water line. Been leaking since we bought it. Leak showed up just now. Very poor worknmanship! Cost me a month to figure it out! And 397.09!
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About

Summary

Coachmen RV is a well known American manufacturer of class C motorhomes, class A motorhomes, fifth wheels and travel trailers. It is a family business founded by three brothers in 1964. Headquartered in Middlebury, Indiana the company has primary manufacturing facilities on nearly one hundred acres today. Its products represent the hottest products on American RV Industry market. Coachmen RV prefers to distribute its motorhomes and trailers via dealers, encouraging customers to buy its products from local dealerships whenever possible, that gives them the opportunity to schedule timely warranty repairs and adjustments locally and to avoid passing through complicated inspections and certifications, taxes and fees during the process of purchasing.

Coachmen RV reviews and complaints

Coachmen RV is ranked 42 out of 327 in RVs, Motorhomes and Trailers category

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